In answering this question we feel it's best to
let our previous customers speak for themselves about their experiences in
dealing with us. As such I have listed below comments we've had from our
customers. In summary it seems to be the products we offer, the prices we set,
the speed of our delivery, the personal service we provide (even on the rare
occasions when things go wrong) the fact that you can easily talk to us on the
number provided and the ease of use of our website. See below for yourselves, we
couldn't make these up if we tried ! Thanks to everyone who has contributed to
this page.
Jonny Sweetman (aged 12) "This is Gillian's son Jonny. The pool table that was ordered was for
me and has arrived today. I would just like to thank you for keeping your
promise of delivery before Christmas. Unfortunately I am not allowed to enjoy it
before Christmas day (haha). But at least I can enjoy thanks to you and MadFun. Thanks again and hopefully I should be purchasing from
MadFun again soon. Please write back."
Our response: "Jonny
You are very welcome, thanks for your e-mail. We occasionally put customers
comments on our website and I'm sure the next time we add some yours will be
there, so look out for it.
Enjoy the table when you are allowed and I'll look out for you on TV in years to
come.
Have a great Christmas and best regards
Steve
MadFun"
Kristina Stitt Thank you for the confirmation email and for forwarding it to my
shippers.
It has been an absolute pleasure doing business with you and you
should be very proud of the service that you offer, it is second to none.
I really can't tell you enough how easy and straight forward it has been to use
your web site and place the order, not to mention the friendly, personal
service.
It is so nice to go to a web site, click on the buttons and have everything work
and deliver the information clearly and concisely. Especially, the specific
links such as the Jumpking JumpPOD. It meant I could go straight to this product
without having to trawl through info about other trampolines and even gave me
the advantages of buying this model. Brilliant.
The 5% discount for the 2nd item is also an excellent offer/incentive and a
measure of how seriously you take customer care and a nice touch.
I was initially looking for a trampoline and possibly a snooker table and found
you through Google. Your range is superb and I loved the features on the
Jumpking JumpPOD page with sections about safety, advantages over traditional
trampolines and especially the section on what you get which stated clearly all
the extras such as ladder and useful shoe holder. I have a friend here who does
not have a shoe holder and her dog has chewed many a pair of shoes left strewn
on the ground. (Can you buy them separately I am sure she would be interested!)
As I am based in Paris I used your very clever "click here to chat button".
The answer was prompt and personal and I enjoyed chatting with you. Because I
was looking for more than one item I spent a lot of time on the net comparing
prices and offers especially as I am married to a Dutch man who does not part
easily with money (no offence to other Dutch people) But, I always came back to
your company. Your price guarantee and 5% discount scheme when buying a 2nd item
were incentive enough to guarantee my order. The personal, prompt and
friendly service were the icing on the cake.
I will definitely recommend your company to all my family, friends and anyone
else I hear is looking for any children's play things! I wish you all the
continued success you deserve.
Many thanks and best wishes
Maureen Brownlee "Just writing to confirm that the order arrived this morning. I have
dealt with many online companies but I must say that it is a pleasure to deal
with one with such a personal approach rather than an automated response
service. I wish others would take a leaf out of your book. Thank you for your
helpful and speedy assistance."
Larayne Shore "Just wanted to say how nice it was to buy something at a truly
bargain price and receive an excellent delivery service with it! We
are delighted with the pool which duly arrived first thing on Friday morning. It
is already installed and being put to good use! I shall pass on your details to
others."
Gail Buckle "Many, many thanks to you for your response.
There are not many companies around that are helpful or are bothered about their
customers once they sell their products, MadFun have restored my faith. I will definitely recommend anyone I can
to your company re: your products and customer care.
Thank you once again from myself and my daughters."
Kim "Thank you for your very kind response.....its not often these days
that you receive a hassle free answer!!! Can I just add that this has not put us
off buying any further items from you, as we realise it is not your fault how
things are delivered and to be honest, we find the way you have dealt with this
return as very encouraging!!... There are still nice business people out
there after all!!!"
Julian "I spent about 3hrs researching (with Google) which trampoline to buy
– quality / safety first then price. Why did I choose your site to place the
order ?
Your offer was about £6 cheaper than elsewhere
Your site had a quality, personal feel to it
(subsequently confirmed by your personal email)
All the information is there on the manufacturer and
the product
In fact everything that a shopper needs !
The trampoline was chosen based on reputation of
manufacturer, quality of materials, size and price. It cost more than B & Q,
Argos and Homebase but I believe it to be significantly stronger,
longer-lasting and safer !
I’ve added your site to my favourites. Thanks, we can’t
wait (nor can my children) !!"
Rob Ornsby "Thanks for letting us know and keeping us informed. My daughter is
mighty happy that she’ll now be able do some bouncing!! Once her idle dad gets
round to putting it all together!!
As for my thoughts on your business and website . . . Friendly & personal, website is homely (if you don’t mind me saying so,
cant think of a better word), good value and prompt delivery.
It’s been a pleasure purchasing from you and wish you all the best in the
future."
Jane Hind "Just to say thank you for our new and wonderful trampoline. We were
extremely impressed with your next day delivery service enabling our old
trampoline which broke at 4.00pm on Tuesday this week to be replaced and
assembled by 4.00pm on Thursday this week. Is that some kind of record?"
Cécile "Many thanks for your e-mail. We look forward to receive the
trampoline tomorrow! We should be around. If not, we will a note with a mobile
number.
I found your web site after browsing for a little while on the Internet using
Google. You actually called me after starting "chatting" on the web yesterday
and it was a very useful discussion so I could make up my mind on what to
choose. As you were so friendly with good advice and very
competitive pricing, I decided to make the purchase with you."
Mike "I came across your web site from a Google search. Why did I choose
to purchase from you:
The quality of the website, which gave a very personal
feel
The fact you sell range of manufacturers
Your advice was very helpful
A prompt delivery service (hopefully to be confirmed
tomorrow)
Price, whilst important, has to be balanced with trust,
particularly when dealing with an internet based company for the first time.
Your web presence and phone manner offers that trust."
Sarah Riordan-Jones "I heard about the website via a Google search on wooden playhouses
for children. The price was very good, compared to other sites and the site
looked very friendly and easy to use. Free postage and packing also helped
the decision, along with the description of the playhouse. It was also good
to speak to someone who was very helpful, answering my questions. Often I
have tried to telephone various companies from their websites and have received
no response or unreturned calls."
Mr & Mrs Venables "We bought a 'Loft' playhouse from you recently, and wanted to thank
you for a prompt and friendly service. We chose you from a Google search,
simply because you were the cheapest, but were very impressed by the
service we received. The playhouse is lovely, and excellent value for money,
and even the tiny components were all present and correct! We shall certainly
recommend you as a good supplier."
Carolyn & Michael Davies "Dear MadFun
We just had to email you to say how wonderful the BCE/Riley 10 in 1 Multi Play
Table is. We purchased one recently from you, for our son as a Christmas
present. The packaging was amazing (almost a puzzle fitting in all the different
boxes & parts) and once assembled the quality of the product was excellent.
Extremely good value for money. Well done"
Alan Alexander "I have just purchased a BCE Riley 6' x 3' pool table from you. I
would like to thank you for the quality of service that your company provides.
The online ordering service was easy to use and your price was the cheapest I
could find from a reputable dealer. Your customer service department put my
mind at ease with my concern about pre Christmas delivery, and sure enough
it arrived in plenty of time. Thank you once again and have a very happy
Christmas and a prosperous new year."
Adam Poulter "Just a quick note of thanks to acknowledge the brilliantly
efficient service and swift delivery of the goods ordered online
yesterday!!
1 trampoline ordered to entertain an enthusiastic, bouncy, 8 year old son at
some time around noon yesterday; arrived at 9.30am today…………..that’s about 20
hours from keyboard to door……………..that’s bloody impressive. Well done ‘MadFun’!"
Julie Yalden "Fantastic service from your company. Have recommended you to
one of the parents at swimming club. The trampoline has been a great success for
all!!!!!!!!!
Thanks very much"
Debbie Osler "Many thanks. We have taken delivery of our trampoline earlier this
evening and have set it up with ease. I would just like to say how refreshing
it was to place an order and actually receive the item on time and undamaged
with all the right bits and pieces !!! I will most certainly be
recommending a purchase from your company.
PS ever thought of fitting kitchens ??!!"
Tracy Turner-Ward "Just wanted to say thanks very much. I have two elated
children!....I have had a go –fantastic! The fastest delivery I think I have EVER had -arrived at 8.30 am."
Liz Jackson "The trampoline arrived today and all has gone very smoothly - my
boys have plenty of hours of fun on it tonight as I managed to put it together
will their help (hindrance). Your service has been excellent."
Karen Gilmore "I just wondered if you could let me know exactly when in July you
will have the Intex Metal Framed Swimming Pools available. Your
trampoline has been such a success, that I've decided to turn my garden into an
entertainment area for the kids ...using your website wherever possible!!
(Actually, it's that hot at the moment that I'm desperate for cool water
myself!!)
Anyway, I hope you can let me know. And, a big THANK YOU for your
FANTASTIC SERVICE. I have been very, very impressed. Thank you very
much."
Charles Lord "Excellent service, and a very pleasant shopping experience."
Gail "It's absolutely BRILLIANT that you were able to arrange for
the pads to be delivered tomorrow - thank you soooooo much.
I will be sure to recommend you should any of my friends be searching for the
sort of goods you supply."
Elaine Royle "Received the trampoline pads at 3.30pm today. What fantastic
service! Found you via Yahoo! Bought from you as you made it so easy - we
only had to measure and count the number of springs to know which pads to order.
Also knew from website that the item was available for immediate despatch. Free, Fast Delivery
too. Great Service. We would definitely order from you again and
would be happy to recommend your site to friends."
Price Promise - Please
contact us if you have found any of our products
listed cheaper on any other websites. We will do our best to match or even beat
that price.
Please contact us now on 01342 833 464 to
experience our friendly helpful service.
