Feedback from our first OvalPOD customers

We recently e-mailed our first OvalPOD owners to inform them that the cover had not been packed with the first batch sent out (they will be sent out as soon as they are available), and we asked them for any feedback. Basically this is a brand new product and we were very interested to see the response. See below their comments, warts an all.......(Not too many warts though it has to be said!)

“The OvalPOD trampoline is an excellent purchase and as a family we are all very pleased with it. Mum and Dad are using it as much as the children ………….. why not?

I can recommend this trampoline to other people for the following reasons:

• The general build quality of the metal frame, netting and accessories are superior to other trampolines
• It is easy to assemble and took 2 people about 3 hours - the maker’s claim however that it can be assembled in 1 hour is very ambitious
• The safety netting system works very well and looks professional
• The bounce area is very large - allowing more than 1 person or child to play and bounce together with care
• The shoe bag, ladder and cover all add to the overall quality of this trampoline and demonstrate the maker’s attention to detail
• The delivery was made within 3 days to the arranged time
• Hassle free purchase & delivery of the safest and strongest trampoline that I have used / seen
• It is a big trampoline and the safety netting is quite tall and so prospective buyers must understand the area that it will take up. It fits our garden perfectly however!”

Customer in Northumberland

“The suggestion that this can be put together in an hour is a bit optimistic. In fairness I may not have read this on your web site but I certainly saw this in a few places. It goes together really well, strong and robust construction with very few screws. The instructions were a bit poor and importantly the only way we could get legs '7 & 8' into the T connector was to fully construct the leg section including fully tightening the screws (21) There was considerable tension across the leg structure and quite a lot of force was needed to get it into the T connectors. We tried several times before we realised the screws needed to be fitted and tightened before locating them. However once there the section was good and solid. It took us nearly 3 hours still not bad but I had hoped for a quicker assembly.

Overall I am really impressed it was worth standing out in the rain and wind with a torch to finish off the netting fixings!

Your own communication has been spot on and is an important aspect of internet buying. The very strong boxes arrived in good condition and all the components were well packed. (worryingly we have 2 screws over.....) no unnecessary packaging. We found the instructions very 'wordy' try reading 1a out loud! the picture is helpful and perhaps could have been sequenced to show the order of the build. Were these instructions intended for a round trampoline? possibly doesn't matter but when you come to fit the netting and the bed for that matter getting the orientation correct is important and not obvious from ground level.

The shape is great having the 'long' section of the oval is really useful. We had a few trees to negotiate and seem to have found a spot between them all which I think would have been a lot more difficult with a round trampoline

My 10 yr old daughter loves it, is truly in bounce heaven!

Many thanks for the opportunity to give feedback, I would be happy to recommend both you and the product to others”
Customer in Shropshire

“Thanks for the message, all fit together easily, though all the ties and straps seem overly fiddly, especially for bricklayers fingers like mine, the kids love it though so all worthwhile. My only real complaint (not really a complaint, more an observation) is the weight of the main box, surely two boxes would be easier.”
Customer in Hertfordshire

“We only assembled the trampoline yesterday, it took a while..! (the hardest part was fitting the legs) Therefore the children have not been on it much yet, however the initial impression of the trampoline is GREAT! It is a great shape not only for the garden as our garden is fairly small but for my daughter who is a budding gymnast!!

I was going to contact you regarding the trampoline cover, I can confirm that it was missing and would be grateful if you could forward this as soon as possible in order to protect the trampoline in case of any more bad weather.

Many thanks for your fast delivery and good communication.

Please inform me as soon as the cover is available for despatch.”
Customer in Middlesex

“We were impressed with the speedy delivery but unfortunately we did struggle with the instructions in putting it up. The instructions were not the clearest and we did over stretch two springs in the process. The biggest stumbling block was putting the legs on to the top ring as they seemed out by a good half a foot but with a bit of brute force they went in ok.
 
Having now succeeded in getting it up it does fit perfectly in the garden and the kids do love it. It just took a little longer than anticipated to get there.
 
thanks”
Customer in Roxbourghshire, Scotland

“The Ovalpod is great, the children love it:  they  had to scrape the snow off it to use it over Easter!!!

It took nearly four hours to assemble, the instruction could have been clearer and I am quite good at DIY assembly but all the parts were there which is always my greatest worry.

It fits the garden Ok taking up about one fifth – the oval shape is good.

I look forward to receiving the cover.

Kind Regards,
Customer in Hertfordshire

“Thanks for your email below, which my wife flipped on to me.

We're absolutely delighted with the trampoline, which is a perfect shape for the space we had - and couldn't have taken a standard round trampoline bigger than 10 feet.

Assembly was pretty easy - save for one missing instruction about making sure the holes either side of the T-joint were showing for the yellow springs.  We thought we had the structure done, but then found we had to swap around 3 or 4 of the pipes to make sure the holes were in the right place.  Other than that it was fine - probably 3-4 hours for 2 people.

Looking forward to getting the cover.

Best of luck with the business - it's a great product.”
Customer in London